Each week, the Globe and Mail seeks out expert advice to help a small or medium-sized company overcome a key issue. WebSan’s challenge was: How can WebSan persuade its clients to take training and implementation more seriously while preserving good business relationships?
We had three experts give us advice, and they came up with the following:
Make a case
Spend time with the senior management of its clients to press the importance of both sides adhering to the original training schedule.
A different financial solution
Consider alternatives to the punitive clause, such as an incentive-laden contract where the client pays a premium, but savings can be passed on to the client if all goes well.
Conduct post-mortems of your work and make sure you are not underestimating the project requirements.
To read the full article, click here: http://www.theglobeandmail.com/report-on-business/small-business/sb-growth/the-challenge/the-customers-always-right-except-when-hes-ruining-your-business/article11634056/