An Enterprise Resource Planning (ERP) system helps integrate processes which are essential to a business, including accounting, inventory, order management, human resources, and Customer Relationship Management (CRM). Today, an increasing number of both big and small to mid-sized organizations use ERP software to help streamline processes and information across the organization and integrate these functions into a single, complete system.
Software Advice, a trusted resource and advisory firm for software buyers recently conducted a study that analyzed the purchasing behaviour and implementation concerns of 250 prospective ERP software buyers. The study reveals that 54 percent of current ERP users are dissatisfied with their systems’ integration capabilities—this is one of the main reasons why many are seeking out a new ERP system.
ERP Implementation and Support
The study notes that 24 percent of buyers want to replace their current ERP software due to a lack of technical support. Forrest Burnson, the study’s main researcher, says, "It's critical for firms to carefully assess how capable they are in selecting and implementing a new ERP system. All too often there is a disconnect between a firm's expectations and what the vendor will actually provide in terms of implementation services and continued support. As ERP systems are significant investments, it is wise for prospective buyers to seek the help of a third party consulting firm if they're unable to do all of the due diligence in-house to ensure that the selection and implementation processes go smoothly.”
What WebSan Solutions Can Offer
Implementing an ERP system that caters to a business’ needs and budget is no easy task. Along with a system that is fully functional, organizations should seek a cost-effective support service to ensure that the system runs smoothly and effectively.
As the study further details, an ERP system has a life cycle of 10 years or more, making it more critical that businesses ensure that their ERP system grows and scales according to their business’ immediate and future needs.
WebSan Solutions offers Microsoft Dynamics GP implementation along with valuable resources like training, free webinars and outstanding support. We believe in offering professional, practical advice that is customized to help businesses achieve long term growth.
See how WebSan Solutions can help your business meet its ERP needs – download our FREE Microsoft Dynamics GP Demo today!
Linz Tan, Web Marketing Assistant, WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Service Excellence