I wanted to take an opportunity to discuss an article I recently wrote for our monthly WebSan newsletter. The article discusses utilizing mobile devices to access one’s ERP system. Since mobile devices have become so common, software companies have made great efforts to make their systems available on these devices.
Here is a quick excerpt:
Salespeople by nature are always away from the office. As such, most CRM applications are also now available on mobile devices. When combined with the ability to view data straight from ones ERP, salespeople are enabled to make the best offer to the customer in order to win business. Salespeople can view real-time data on extended pricing, sales history & quantities on hand help make their pitch. The ability to view unpaid invoices, credit limits & payment information can help resolve disputes. And by viewing inventory data on size, weight or other user-defined information, one can help solve the customer’s complex purchasing needs. All while taking less time to fill out papers & allowing more time to be spent selling product.
Part two can be found in our next newsletter & discusses many of the benefits that can be derived from everyday business professional using mobile technologies. Visit our website to sign up for our monthly newsletter containing new articles every edition.
In my last entry, I discussed downloading the latest Service Pack from CustomerSource. Since then, I have had people asking me, how to I access CustomerSource & what is it? So I thought I would provide a little more insight on your new best friend.
Like any best friend, CustomerSource is available 24/7 (although you have to bribe Microsoft by getting on a service plan). Loaded with tools & information, it can help you increase efficiency & productivity. How? Well, the many self-help resources such as Knowledge Base, technical documentation and access to online training are a good start. CustomerSource is also a one-stop resource for access to news & information to help you maintain your business management solution. Pay CustomerSource a visit at https://mbs.microsoft.com/customersource/
My favourite section for new users is E-Learning. Browse the hundreds of training programs available (did I mention they were free!). Become a Dynamics GP expert. Or try one your hand at one of the many other products training is provided for. Maybe it’ll help you solve that one problem that no one in the office can figure out. Then you’ll have even more friends!
Don’t miss out! Last week, Microsoft released Service Pack 4 for Dynamics GP 10.0. The lastest Service Pack contains a long list of fixes, reaching almost every GP module. Updates in Service Pack 1, 2 and 3 are included in Service Pack 4. For GP 10.0 customers, Service Packs require the modified forms and reports to be updated using GP Utilities.
As always, services packs & patches can be downloaded from CustomerSource (https://mbs.microsoft.com/customersource/). CustomerSource also includes detailed instructions on installation & features, however, please test your system prior to implementation. Of importance to our Canadian customers, the latest tax patch should now be installed in order to account for changes in CPP & EI deduction maximums. If you missed the boat, please give us a call! WebSan is one of only a few Dynamics Partners in all of Canada certified in Payroll.