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Many of our Microosoft Dynamics GP clients use our support desk for assistance with issues that arise from time to time. We offer various levels of support,from ad hoc to 24/7 availability. The need for support varies with every client. Some require lots, some very little.
For those that like to perform their own support, there is a great utility available free of charge that can be downloaded (through a partner) from Microsoft. This tool, called the Support Debugging Tool, improves error handling & has many great features. These include:
- Colouring Windows by Company
- Easily Capture Screenshots of Errors & Email ALL Related Support Information to a Help Desk
- Transaction Logging
- Executing SQL within Dynamics GP
To obtain this tool, get the DEBU_1100.zip file from your Microsoft Partner
Unzip & copy to your Dynamics GP install folder
Start Microsoft Dynamics GP as an Administrator & agree to Add New Code message
From the file menu, select Microsoft Dynamics GP > Tools > Support Debugging Tool to turn on the new functionality
Adam MacIntosh is a Senior Implementation Manager at WebSan Solutions Inc, a Microsoft Dynamics GP Silver Partner. Adam formally managed Dynamics support services at WebSan Solutions Inc.
As a Microsoft Dynamics GP implementer, I run into a number of issues that the everyday user never sees. One such issue can occur when mass loading data, updating the system through the database (not recommended!) or just through normal business processes. Errors happen! Sometimes, the best intentions don’t go unpunished.
Why? When data is entered in GP, multiple tables are populated with the data, not just one. Everything is linked. That’s the beauty of an ERP system. But sometimes, wires cross & fixes are needed.
The Checklinks tool helps examine the links between related information, helping to restore any damaged data.
Even before problems arise, Checklinks can be used for general clean up. Be sure to make a backup of your data prior to using the functionality, just to be safe.