Thursday, 10 December 2015 16:31

WebSan Presents: “Microsoft’s Power BI" Webinar

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View our free webinars Sign up for WebSan University Download a FREE Demo

On Thursday, December 17th, at 2:30 PM, WebSan will present a free webinar to give an inside look at Microsoft’s Power BI (Business Intelligence). The 30-minute webinar offers attendees the opportunity to observe this dynamic tool in action.

The webinar will discuss Power BI’s features and functionalities including how to create dashboards, reports, integrations and metrics. Attendees will learn how to publish and edit visuals on Microsoft’s Cloud, view and refresh custom metrics on any mobile device and use Power BI to monitor the most important information about your business.

The webinar promises to bring an insightful glimpse of Power BI’s extensive functionalities and show attendees that all the information they would need to make decisions is available through Power BI, all in one glance.

Register today and don’t miss out on your chance to take part in this new webinar!

Click here to register for “Microsoft’s Power BI” webinar on Dec. 17th, 2:30 PM

Linz Tan, Web Marketing Assistant, WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Service Excellence

Thursday, 26 November 2015 15:47

CRM for Outlook – Frustration Free Zone

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I was recently speaking with some likeminded CRMers in the community and we were discussing what we find to be at the top of the list for help desk inquiries. The overwhelming consensus was CRM for Outlook.

Do you ever find yourself faced with CRM for Outlook just not cooperating? Whether it be that you are having undesirable or unresponsive behaviors, the CRM tab is greyed out, or the CRM tab has vanished. Have no fear, you are not alone, and with a few checks and few clicks, more often than not, one of the following suggestions will be your golden nugget for resolution.

Check the following machine related roadblocks for starters...

ü  Ensure that your CRM for Outlook version matches up with your CRM server version. It could be that you are out of sync.

ü  Could you possibly have add-ins that are not playing nicely with one another? Begin to disable your add-ins one by one and see if CRM for Outlook is positively affected.

ü  Is your Outlook mailbox overloaded? Double-check your mailbox capacity, it may be high time you do a little housekeeping.

ü  Do you have adequate resources on your machine to support all of the applications that you are running? Check your RAM to ensure that you are not pushing the limits of what your machine is capable of.

ü  Depending on your firewall settings, it may be necessary to add your CRM server address to Trusted Sites in Internet Explorer. Along with that, it may be beneficial to clear your browser's cache.

ü  Is your anti-virus software doing too good of a job? It could actually be preventing you from performing actions which are legit!

Has your CRM tab on the ribbon disappeared without a trace?

This is usually easily remedied by navigating to File à Options à Add-Ins à Select GO and tick off the checkboxes for Microsoft Dynamics CRM.

And just like that, you have brought your CRM tab back into Outlook. 

CRM for Outlook 1

 

CRM ribbon greyed out?

Again, typically a quick fix...Search for the Diagnostics Wizard on your machine and click the Enable button shown on the Advanced Troubleshooting tab.

CRM for Outlook 2          CRM for Outlook 2.1 

 

Let's wrap this up with "Track" and "Set Regarding" and also answer the common question of why "Convert To" is greyed out.

CRM for Outlook 3

 

When you select a record from your Inbox in CRM, and click ‘Track’, you are promoting the email to CRM as an activity without an association to a particular record. Depending on the Personal Options you have set, you may also be creating a new Contact or Lead at the very same time.

If I may give my two cents, I would caution against ticking off the box which auto creates new contacts or leads. You may end up with records for the local pizza place, or worse, a record created for one of those "fun emails" that slips through the Spam filter. 

‘Set Regarding’ on the other hand, not only tracks the email, but also associates it to a specific record of your choosing. The association not only relates to the record you have chosen but also rolls up to related parent records. Whether you have chosen ‘Track’, or ‘Set Regarding’, you will now notice that ‘Convert To’ has come to life and you now have the ability to convert the email into a New Opportunity, Lead, or Case.

The next time you find yourself scratching your head over why CRM for Outlook is 'acting up', come back to this post and try out some of the suggestions. You too, may just find that what you initially thought was going to be a major headache is quickly resolved with a few quick checks and clicks. For more information on this feature and other CRM questions that have you up at night, WebSan is here to help!

 

Stacey Mancuso, CRM Certified Application Specialist , WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Sevice Excellence

View our free webinars Read more about Hosted Dynamics GP and CRM 

Find out more about WebSan University

WebSan Solutions’ Microsoft Dynamics GP and CRM interactive demos now enables users to leave feedback to unlock new resources that will offer additional information that can help in the ERP software selection process.

The Dynamics GP and CRM demos boast over 300 downloads and have been a trusted tool in helping give an overview of both systems’ capabilities and main modules. The demos give an inside look at what the systems can offer and show a preview of each system before users decide to purchase. Not only are the demos useful in the research process, they also prove valuable for their interactive functionality. The interactive functionality allows users to type in and click on specific fields; a feature that is not common to traditional software demos.

When users leave feedback for the demos after downloading, they are given links to valuable resources that offer additional information on the two systems. For the Dynamics GP demo, users can access an estimate of WebSan’s Dynamics GP implementation cost, while those who leave feedback for the Dynamics CRM demo can watch an exclusive webinar on maximizing Dynamics CRM’s out-of-the-box features.

Download our demos today to unlock these valuable resources!

 Linz Tan, Web Marketing Assistant, WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Service Excellence

Thursday, 12 November 2015 00:00

A Handy Guide for Your ERP Software Selection Process

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The process of selecting an Enterprise Resource Planning (ERP) software is no easy task. With many factors to consider such as cost, vendors, business needs, and the vast software selection in the market, the task of choosing the right ERP software becomes all the more complex. Software Advice, an advisory firm that helps buyers research and choose ERP software, conducted research and sought expert advice to create a comprehensive guide to help buyers through the ERP selection process, with findings compiled in this e-book.

Research shows that 59% of buyers cite data integration as the top reason for purchasing a system, while a staggering 24% of users say their current system lacks adequate support. If you find yourself in the same boat as these buyers, it might be worth investing in a new ERP system.

Below are some tips to help in your ERP software selection process:

1. Assess your business needs and identify must-haves

  • Look into your business needs and identify key issues that need to be resolved with the aid of an ERP software, then form a selection committee comprised of both mission-critical employees and IT staff. This ensures that all voices (of varying departments) will be heard and unique needs will be evaluated.

2. Outline your key requirements

  • After forming the committee, have everyone write up their own “wish list” of issues that they would want to be solved with the help of an ERP software, and specific capabilities they want the new system to have. At the end of the brainstorming session, the committee should have a concrete list of immediate business issues that need to be resolved and a shortlist of features that the new software must have.

3. Create a list of vendors

  • Some factors to consider when creating a shortlist of vendors include: how the vendor targets your industry (or niche), your budget, deployment preferences, must-haves, technical requirements, ERP functional strengths and user-friendliness.

4. Get references from vendors and other reputable sources

  • Once you’ve narrowed down your list of possible vendors, it’s worth gathering references from third-party reviews, people in your industry who are currently using the systems in your shortlist, news articles, and current clients of the vendors who are in the same industry or who use similar ERP modules that you would need.

5. Decide and negotiate

  • Make sure to negotiate for software pricing after you’ve made your selection and ensure that every single promise and requirement fulfillment is noted in writing from the vendor.

To learn more about how WebSan Solutions can help in your ERP selection and implementation process, download our free ERP Whitepaper or take our ERP Assessment.

Click here to download our free ERP whitepaper      Click here to take our free ERP Assessment

 

 Linz Tan, Web Marketing Assistant, WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Service Excellence

Thursday, 29 October 2015 20:14

WebSan University Notes Record Number of Users

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MS Dynamics CRM vs Salesforce View Our Upcoming Webinars Download a FREE Demo

WebSan University, WebSan Solutions’ online learning management system continues to thrive with now more than 600 registered users. Since its inception in Fall 2013, WebSan University has aimed to offer accessible and affordable training for Microsoft Dynamics GP, CRM and Moniroo users.

With over 50 courses, WebSan University offers the Project Accounting series and General Ledger for Dynamics GP, Dashboards, Marketing, Sales and new features for Dynamics CRM, and Time and Expense Management System for Moniroo, among many others. The variety of courses enables users to gain in-depth knowledge of the systems’ modules with videos, manuals, tips and tricks, and exams.

Users comment that WebSan University has proved to be extremely helpful, practical, and easy to follow. The courses also give users the ability to better understand and fully utilize Dynamics GP, CRM and Moniroo. Frequently updated with new courses, WebSan University provides online training that not only supplements what users know about the systems but also keeps them up-to-date on new features and functionalities that can help them as they continue to use the systems.

In conjunction with WebSan’s online library of courses, our monthly webinars—offered for free—give users access to additional learning about Dynamics GP, CRM and Moniroo! 

 Linz Tan, Web Marketing Assistant, WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Service Excellence

 What Is Moniroo? See Moniroo in Action Learn more about Moniroo's features

More than a software for tracking vacation time or employee hours, an encompassing time and expense system such as Moniroo should prove to be a trusty guide in helping to determine employee efficiency, project budget, internal cost and time off scheduling. A reliable time and expense software should also give staff a real-time visibility of all time and expense data.  

Here are top 3 reasons why it’s worth investing in a time and expense system:

1. Track Project Cost and Budget

Apart from determining a project’s budget in the initial planning stages, ensuring that the costs are in-line every step of the way is a must. Tracking progress, time spent on specific projects and determining available resources allows a project manager to identify issues as they happen and make corrections (allotting more or less time depending on the tasks accomplished).

A time and expense management system also keeps a record of tracked projects allowing for better budget and time estimates in the future having the records as reference.

2. Employee Efficiency

Tracking the amount of work for each employee gives an overarching view of employee efficiency. Keeping a log of the tasks and amount of time spent enables managers to evaluate and modify how long tasks are performed and properly allocate resources and responsibilities.

3. Eliminate Paper Trails

Instead of having to look back into numerous spreadsheets and varying systems as reference, a time and expense system should integrate financial data, provide reporting with analytics and dashboards and give an accurate view of expenses and data records. Eliminating paper trails decreases the possibility for processing errors. Incase an error does occur, chances are they can be easily visible through a single consolidated source of data with a time and expense system.

To learn more about Moniroo and its capabilities, click here.

MS Dynamics CRM vs Salesforce Sign up for a free CRM course! Learn more about CRM's features

No programming knowledge? No problem!

Business Rules, which are delivered right out-of-the-box with Dynamics CRM, tackle client side logic in a user friendly way, allowing virtually anyone that is responsible for managing their company’s CRM to get off and running with this fantastic tool in no time. 

In a nutshell, this little gem allows you to create and add form design functions to the system and custom entities without a lick of development. Through “If…Then…Else” conditional statements, you too can create rules which monitor the behaviour of fields and subsequently define an action or actions to be taken upon the conditions being met.

Gone are the days of reaching out to developers for JavaScript and plug-ins each and every time a requirement rears its head. Don’t get me wrong – it’s not some sort of magic potion that will make all your wishes come true. But, you are bound to dazzle your users (and your boss), with fields that seamlessly appear just when they need them; field values which auto-complete right before their very eyes; field requirements changing on the fly, ensuring the most relevant data is always captured; and error messages, or what I prefer to call ‘reminder messages’ which prompt users to conform to best business practices. With a little creativity and some business logic in tow, Business Rules can do all that and so much more!

Still on the fence on what Business Rules on Dynamics CRM can do for you? Check these out.

Business Rules 1  Business Rules 1.1 Business Rules 1.2

 

Here’s a quick guide to find the Business Rules section:

From your Solution section, select either the Fields option or Business Rules option beneath an entity.

Business Rules 2        Business Rules 2.1

 

You can also access Business Rules from the Home tab in the ribbon of the Main Form of an entity or from the Field Properties of a field placed on the form. 

Business Rules 3    Business Rules 3.1

 

Upper management will be thrilled by how the implementation of a handful of well-planned and thought through Business Rules can simplify processes, effectively promote data integrity, and, most importantly, have all of your CRM users working synchronously.

To learn more, check out our video, New Features and Functions in CRM 2015,which includes a section dedicated to Business Rules.And of course, you can always get more information on this topic and anything else CRM related, by checking out our CRM Solutions!

 

Stacey Mancuso, CRM Certified Application Specialist , WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Sevice Excellence