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With Dynamics CRM 2016’s release, Microsoft aims to improve on supplying intelligent customer engagement solutions that are personalized, proactive and predictive. The release will focus on creating a single, unified user experience that promises to eliminate distractions people face by bouncing from application to application. To supplement this new release, WebSan will offer the “Top 5 Notable Features in Microsoft Dynamics CRM 2016” webinar on Thursday, January 21, 2016 at 11:00 AM EST.

The free 30-minute webinar will offer attendees a glimpse of the benefits of upgrading to CRM 2016, the system’s new features that promote an improved end-user experience, as well as key new features for administrators or customizers of the system.

Attendees will gain more information about CRM 2016’s new interactive service hub, changes to the Excel export feature, new functions for Fields, Business Rules and Advanced Find and improvements to the system’s navigation.

Register today to reserve your spot for Microsoft Dynamics CRM 2016 webinar!

Click here to register for Dynamics CRM 2016 webinar on Jan.21, 2016 at 11:00 AM EST

 Linz Tan, Web Marketing Assistant, WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Service Excellence

Wednesday, 06 January 2016 00:00

Bob Scott’s VAR Stars 2015 Announced

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WebSan Solutions Inc. has been selected as a member of the Bob Scott’s VAR Stars for 2015, a group of 100 organizations honored for their accomplishments in the field of midmarket financial software.

Members of the VAR Stars were selected based on factors such as growth, industry leadership and recognition, and innovation. Selection is not based on revenue and the chosen firms represent a wide range of size and many different software publishers of accounting software.

“Each year, 100 VAR Stars are picked from the best organizations that market financial software. It is always an honor to recognize those who contribute to the development of our business,” Bob Scott said.

“We are delighted to once again be included in Bob Scott’s roster of VAR Stars and be recognized for our continuous growth and commitment towards providing the highest standards of customer service and delivering top quality solutions for our clients,” said Andrew King, Managing Director of WebSan Solutions Inc.

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When selecting a new Enterprise Resource Planning (ERP) software, one of the first considerations to make is whether to go hosted (on the cloud) or on-premise. Although both types have their advantages and disadvantages, it’s worth taking a closer look and offering points of consideration to make the software selection process less daunting. Software Advice, an advisory firm that helps buyers select ERP software, conducted research to create a comprehensive guide to help buyers determine the best type of software needed for their organization, with findings compiled in this article.

The biggest difference between the two types of systems is cloud-based software is hosted on the vendor’s servers and accessed through a Web browser, while on-premise software is installed locally, on a company’s own computers and servers. Although over time, both systems’ cost tend to converge, cloud-based software is priced under a monthly or annual subscription basis, while on-premise software is usually priced under a one-time perpetual license fee.

Some advantages of cloud-based ERP software include its shorter implementation time, great stability with frequent updates from the vendor and no additional hardware investments. On the other hand, some disadvantages of this type of system are its less customizable functionalities and an organization’s possible less peace of mind that comes with data security being in the vendor’s hands.

On the other end of the spectrum, on-premise ERP systems are known to be more customizable and offer greater control over data. However, the implementation process can take longer and organizations have to pay associated hardware and IT costs. Organizations will find that cloud-based ERP systems are more mobile-friendly compared to their on-premise counterpart. 

It would be in an organization’s best interest to first assess its needs, budget and top concerns before deciding on the right type of ERP system that will be the right fit.

WebSan Solutions offers Microsoft Dynamics GP and CRM implementation along with valuable resources like training, free webinars and outstanding support. See how we can help your business meet its ERP needs – download one of our FREE Microsoft Dynamics GP or CRM demos today! 

 

 Linz Tan, Web Marketing Assistant, WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Service Excellence

Thursday, 10 December 2015 16:31

WebSan Presents: “Microsoft’s Power BI" Webinar

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On Thursday, December 17th, at 2:30 PM, WebSan will present a free webinar to give an inside look at Microsoft’s Power BI (Business Intelligence). The 30-minute webinar offers attendees the opportunity to observe this dynamic tool in action.

The webinar will discuss Power BI’s features and functionalities including how to create dashboards, reports, integrations and metrics. Attendees will learn how to publish and edit visuals on Microsoft’s Cloud, view and refresh custom metrics on any mobile device and use Power BI to monitor the most important information about your business.

The webinar promises to bring an insightful glimpse of Power BI’s extensive functionalities and show attendees that all the information they would need to make decisions is available through Power BI, all in one glance.

Register today and don’t miss out on your chance to take part in this new webinar!

Click here to register for “Microsoft’s Power BI” webinar on Dec. 17th, 2:30 PM

Linz Tan, Web Marketing Assistant, WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Service Excellence

Thursday, 26 November 2015 15:47

CRM for Outlook – Frustration Free Zone

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I was recently speaking with some likeminded CRMers in the community and we were discussing what we find to be at the top of the list for help desk inquiries. The overwhelming consensus was CRM for Outlook.

Do you ever find yourself faced with CRM for Outlook just not cooperating? Whether it be that you are having undesirable or unresponsive behaviors, the CRM tab is greyed out, or the CRM tab has vanished. Have no fear, you are not alone, and with a few checks and few clicks, more often than not, one of the following suggestions will be your golden nugget for resolution.

Check the following machine related roadblocks for starters...

ü  Ensure that your CRM for Outlook version matches up with your CRM server version. It could be that you are out of sync.

ü  Could you possibly have add-ins that are not playing nicely with one another? Begin to disable your add-ins one by one and see if CRM for Outlook is positively affected.

ü  Is your Outlook mailbox overloaded? Double-check your mailbox capacity, it may be high time you do a little housekeeping.

ü  Do you have adequate resources on your machine to support all of the applications that you are running? Check your RAM to ensure that you are not pushing the limits of what your machine is capable of.

ü  Depending on your firewall settings, it may be necessary to add your CRM server address to Trusted Sites in Internet Explorer. Along with that, it may be beneficial to clear your browser's cache.

ü  Is your anti-virus software doing too good of a job? It could actually be preventing you from performing actions which are legit!

Has your CRM tab on the ribbon disappeared without a trace?

This is usually easily remedied by navigating to File à Options à Add-Ins à Select GO and tick off the checkboxes for Microsoft Dynamics CRM.

And just like that, you have brought your CRM tab back into Outlook. 

CRM for Outlook 1

 

CRM ribbon greyed out?

Again, typically a quick fix...Search for the Diagnostics Wizard on your machine and click the Enable button shown on the Advanced Troubleshooting tab.

CRM for Outlook 2          CRM for Outlook 2.1 

 

Let's wrap this up with "Track" and "Set Regarding" and also answer the common question of why "Convert To" is greyed out.

CRM for Outlook 3

 

When you select a record from your Inbox in CRM, and click ‘Track’, you are promoting the email to CRM as an activity without an association to a particular record. Depending on the Personal Options you have set, you may also be creating a new Contact or Lead at the very same time.

If I may give my two cents, I would caution against ticking off the box which auto creates new contacts or leads. You may end up with records for the local pizza place, or worse, a record created for one of those "fun emails" that slips through the Spam filter. 

‘Set Regarding’ on the other hand, not only tracks the email, but also associates it to a specific record of your choosing. The association not only relates to the record you have chosen but also rolls up to related parent records. Whether you have chosen ‘Track’, or ‘Set Regarding’, you will now notice that ‘Convert To’ has come to life and you now have the ability to convert the email into a New Opportunity, Lead, or Case.

The next time you find yourself scratching your head over why CRM for Outlook is 'acting up', come back to this post and try out some of the suggestions. You too, may just find that what you initially thought was going to be a major headache is quickly resolved with a few quick checks and clicks. For more information on this feature and other CRM questions that have you up at night, WebSan is here to help!

 

Stacey Mancuso, CRM Certified Application Specialist , WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Sevice Excellence

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WebSan Solutions’ Microsoft Dynamics GP and CRM interactive demos now enables users to leave feedback to unlock new resources that will offer additional information that can help in the ERP software selection process.

The Dynamics GP and CRM demos boast over 300 downloads and have been a trusted tool in helping give an overview of both systems’ capabilities and main modules. The demos give an inside look at what the systems can offer and show a preview of each system before users decide to purchase. Not only are the demos useful in the research process, they also prove valuable for their interactive functionality. The interactive functionality allows users to type in and click on specific fields; a feature that is not common to traditional software demos.

When users leave feedback for the demos after downloading, they are given links to valuable resources that offer additional information on the two systems. For the Dynamics GP demo, users can access an estimate of WebSan’s Dynamics GP implementation cost, while those who leave feedback for the Dynamics CRM demo can watch an exclusive webinar on maximizing Dynamics CRM’s out-of-the-box features.

Download our demos today to unlock these valuable resources!

 Linz Tan, Web Marketing Assistant, WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Service Excellence

Thursday, 12 November 2015 00:00

A Handy Guide for Your ERP Software Selection Process

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The process of selecting an Enterprise Resource Planning (ERP) software is no easy task. With many factors to consider such as cost, vendors, business needs, and the vast software selection in the market, the task of choosing the right ERP software becomes all the more complex. Software Advice, an advisory firm that helps buyers research and choose ERP software, conducted research and sought expert advice to create a comprehensive guide to help buyers through the ERP selection process, with findings compiled in this e-book.

Research shows that 59% of buyers cite data integration as the top reason for purchasing a system, while a staggering 24% of users say their current system lacks adequate support. If you find yourself in the same boat as these buyers, it might be worth investing in a new ERP system.

Below are some tips to help in your ERP software selection process:

1. Assess your business needs and identify must-haves

  • Look into your business needs and identify key issues that need to be resolved with the aid of an ERP software, then form a selection committee comprised of both mission-critical employees and IT staff. This ensures that all voices (of varying departments) will be heard and unique needs will be evaluated.

2. Outline your key requirements

  • After forming the committee, have everyone write up their own “wish list” of issues that they would want to be solved with the help of an ERP software, and specific capabilities they want the new system to have. At the end of the brainstorming session, the committee should have a concrete list of immediate business issues that need to be resolved and a shortlist of features that the new software must have.

3. Create a list of vendors

  • Some factors to consider when creating a shortlist of vendors include: how the vendor targets your industry (or niche), your budget, deployment preferences, must-haves, technical requirements, ERP functional strengths and user-friendliness.

4. Get references from vendors and other reputable sources

  • Once you’ve narrowed down your list of possible vendors, it’s worth gathering references from third-party reviews, people in your industry who are currently using the systems in your shortlist, news articles, and current clients of the vendors who are in the same industry or who use similar ERP modules that you would need.

5. Decide and negotiate

  • Make sure to negotiate for software pricing after you’ve made your selection and ensure that every single promise and requirement fulfillment is noted in writing from the vendor.

To learn more about how WebSan Solutions can help in your ERP selection and implementation process, download our free ERP Whitepaper or take our ERP Assessment.

Click here to download our free ERP whitepaper      Click here to take our free ERP Assessment

 

 Linz Tan, Web Marketing Assistant, WebSan Solutions Inc. a 2014 Ontario Business Achievement Award Winner for Service Excellence