Written by Natalie Williams on 07 May 2024. Posted in Uncategorised.

Senior Technical Specialist

Careers

Senior Technical Specialist

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Toronto, Canada

Location
Full Time

Working Time
Hybrid

Working Model

Overview

The role provides hands-on support, maintenance, and administration of IT systems including our internal cloud hosting infrastructure and the Microsoft online stack. This job will play a key role in ensuring customer satisfaction by providing incident and problem resolution, root cause analyses, and maintenance support for our products and systems.

This role also involves Microsoft cloud services understanding and implementation as well as maintaining and supporting both on premise and cloud infrastructure. The schedule for this role is primarily Monday-Friday with occasional after hours and or weekend support as needed for special projects.

WHAT YOU DO

Maintain Corporate IT systems and private cloud hosting infrastructure including the following:
- Server and Network Support including VMWare and Microsoft Server Administration and Support;
- Remote app/RDS administration, Workstation and Telecom;
- Security processes, including Vulnerability Scanning and Patch Management;
- Monitoring alerting systems;
- Managing Disaster Recovery
Providing customers with technical assistance and expertise as needed, including understanding of Microsoft online licensing requirements and optimization
Support customer systems specifically Azure Active Directory and Design, migration, and support of Microsoft cloud technology
Optimize processes; engineer task automation as needed
Actively monitor Incident Management System Queue(s), documenting incident and problem resoutions, workarounds, and RCAs for all incidents
Support existing clients with Dynamics GP
- Assist with upgrades, migration, and technical support as required
Other duties and responsibilities as assigned

WHAT YOU GET

High degree of autonomy & responsibility along with a flexible work schedule
Very competitive salary with great growth potential, full benefits HSA, including extras such as vision, massage therapy and RSP matching plan
Uptown Toronto office easily accessible via subway with free parking

WHAT YOU HAVE

EDUCATION

Post-secondary education in IT
Microsoft certifications are a definite asset (e.g. Azure Certification)

KNOWLEDGE

Proven track record with administering Microsoft cloud technologies, including Azure, Entra, business applications, & MSSQL
Experience with Microsoft Dynamics GP is an asset

EXPERIENCE

3 - 5 years experience with internal systems support (e.g. networks, servers, workstations, voice
systems, applications, etc.)
Experience working with Azure services and workload administration, including lift and shift,

backups and other methodologies

Remote Desktop Private Cloud (Gateway, Broker, Web Session)
Experience with Microsoft SQL & performance tuning

SKILLS

Excellent customer relationship skills
Efficient and timely completion of tickets, timesheets, etc.
Ability to work in a constantly changing and fast-paced environment.
Energetic and hands-on
Resourceful with advanced problem-solving skills, requiring minimal supervision

MENTAL OR PHYSICAL EFFORT

Multi-tasking
Working within tight timelines
Handling escalations
Handling complaints

WORK ENVIRONMENT/WORKING CONDITIONS

Primarily sitting and working at a computer
Autonomy and flexibility
Regular business hours with overtime as needed

To apply please email your resume to This email address is being protected from spambots. You need JavaScript enabled to view it., with the subject line of "Senior Technical Specialist"

WebSan Solutions Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT WEBSAN SOLUTIONS INC.

WebSan Solutions Inc. is a multi-award winning company recognized for its topnotch customer service and software solutions. With offices in Toronto, Canada,
and Tennessee, USA, we are a premier Microsoft GOLD Dynamics Certified Partner
and IT consulting and solutions provider. Our team consists of over 45
professionals, with multiple decades of combined experience in the areas of ERP,
and IT consulting.

This email address is being protected from spambots. You need JavaScript enabled to view it.

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Written by Natalie Williams on 29 April 2024. Posted in Uncategorised.

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Microsoft Copilot

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Copilot gives you:

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Copilot gives you:

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Microsoft Copilot

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Written by Natalie Williams on 13 March 2023. Posted in Uncategorised.

Change Management

Maximizing Change, Minimizing Disruption: The Power of Change Management

Investing in change management when implementing Dynamics 365 for Business Central can ensure a smooth and successful transition for your business. With proper change management, you can effectively communicate the new system's benefits to your employees and ensure their active participation in the implementation process.

This can help minimize any resistance to change and increase the adoption of the new system, leading to improved productivity and efficiency. Additionally, change management can help identify potential roadblocks and ensure that the implementation stays on track, resulting in a successful rollout of Dynamics 365 for Business Central.

Don't let the fear of change hold you back from unlocking the full potential of this powerful tool. Instead, invest in change management and take the first step towards a more streamlined, efficient, and successful business.

How can Change Management benefit your organization, and WHY do you need this service?

Change management can help organizations implement new processes and systems, communicate changes effectively, and ensure employees are engaged and trained throughout the process. By investing in change management, your organization can thrive in an ever-evolving business landscape.

In a study by Prosci, a leading change management research firm, organizations with excellent change management are more than twice as likely to meet or exceed project objectives compared to organizations with poor change management (96% vs. 44%).

What we need to know:

What's our corporate strategy? What do we want the team to "Get…" ie, why are we doing this change?
Benefits ROI and potential downsides
Current process design? To be state design?
Known project risks and challenges

What we do:

Collaborate with project team leadership and HR to develop an accountability chart for the change management function by role and get sign-off.
Hold team members accountable for assigned tasks and deliverables within the roles of change management and overall project plan
Practice effective listening and repost consolidated concerns to the project team for evaluation
Work collaboratively to develop messaging for the team to ensure the message is delivered consistently
Work collaboratively to develop expected realities of the New "To-be-State"
Work collaboratively to develop process changes, job changes, system changes, identification of gaps
Accountable for preparing the LOB leaders and project team for the change management obstacles
Accountable for advising change management risks to the project team and executive sponsor team environment or one-on-one
Engage with the project team and LOB leaders during the go-live stage. Coach and support change resistance
Work collaboratively to develop solutions to challenges and engage in the execution
Translate project status and challenges/risks to the executive sponsor as required

How we do it:

Weekly reporting against the 6 key change management areas by functional area
Involvement in direct functional area management meetings facilitating with LOB leader directly
Involvement/Listening in executive team meetings
Involvement or Facilitation in cross-Functional team meetings
Involvement or Facilitation in job function cross-divisional team meetings
Together with LOB leadership/stakeholder/ project team, identify challenges (systems/processes/people). Block and tackle as required.
One-on-one coaching with all levels of leadership
Identification of key issues by functional area
As required, one-on-one training, coaching and skills development

40-65 Hrs

Small
Exercise the habit of honesty, openness and truth-speaking. Building safety for users to be straight and clear with concerns in a team or one on one. Build on the opportunity to create change for the future. Form new coalitions while forming the why and addressing concerns. Building trust in the process, people and leadership. Listen, listen, listen.

15 to 25 Hours
15 Hours
- Coping Stage
  
  Denial Defense Discarding Unlocking Change
  
  Adaptation
  
  Internalize Acceptance
Start Now
75-95 Hrs

Medium
Build on the habits of honesty, openness and truth-speaking. Drive on answering the "why" through opportunity enhancement. Show and tell with stakeholders. Speak truth to the solution and the risks. Show teams the benefits and explain the business case for additional data or workflow changes and the long-term benefits. Drive back to the vision and answer the Why often.

30 to 40 Hours
20 Hours
- Coping Stage
  
  Denial Defense Discarding Unlocking Change
  
  Adaptation
  
  Internalize Acceptance
Start Now
110-330 Hrs

Large
Nurture the adaptors. Handhold, one on ones encourage and empower. Reward success! Read back to the vision. Keep cycling the lagers behind in the previous cycle.

30 to 40 Hours

10 Hours Per Week of Design Stage
40 Hours
- Coping Stage
  
  Denial Defense Discarding Unlocking Change
  
  Adaptation
  
  Internalize Acceptance
Start Now