Professional Profile
Marc Caille, Manager of Support Services at WebSan, has 16 years of leadership experience in technology and customer success. Marc operates a global support team, ensuring consistent service delivery and operational excellence for clients worldwide. With expertise in Microsoft Dynamics 365 CE and IT Management, he guides businesses of all sizes to improve their operations and confidently navigate the evolving technology landscape.
Areas of Specializations
- Global Support Strategy & Operations
- Data-driven Process Optimization & Service Delivery
- CRM Implementation & Microsoft Dynamics 365 CE Ecosystems
- Cross-functional Team Leadership & Talent Development
- Customer Success Transformation & Relationship Management
- Microsoft M365/Entra Technology Stack
Hobbies & Personal Interests
Outside of work, Marc enjoys playing hockey (so Canadian!), figuring out how to improve his golf game, and planning his next travel adventure.