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Earn loyalty with personalized customer service

Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction, even on the go.

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Engage with customers on any channel or device

Engage with customers on any channel or device

Create effortless support experiences
  • Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.
Use AI through virtual agents
  • Automate resolution and free up agents for high-value interactions. Built on the most powerful AI customer service framework in the market, service bots are smart, fast, and always available.
Resolve issues with predictive care
  • Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.
Deliver fast, personalized service and support

Deliver fast, personalized service and support

Guide agents to optimal outcomes
  • Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
Personalize service with a complete customer view
  • Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.
Empower agents with AI customer service assistants
  • Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
Capitalize on revenue opportunities
  • Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.
Learn from every interaction

Learn from every interaction

Learn from your customers
  • Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.
Turn insights into action
  • Improve service through targeted analysis of contact center operations and business-critical data. Promote optimal behavior with individual games and team competition.
Speed onboarding and adoption
  • Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.
Enable an agile support model
  • Optimize staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.
Innovate with a modern and adaptable platform

Innovate with a modern and adaptable platform

Adapt quickly
  • Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.
Unify your service environment
  • Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
Invest with confidence
  • Reduce the cost, time, and complexity of operating a global infrastructure, and trust our state-of-the-art datacenters to safeguard your data.
Drive innovation
  • Transform your customer interactions with AI-powered insights that guide your teams to the right business outcomes.