Dynamics 365 Field Service is a popular choice for companies looking to streamline their field service operations. However, not all companies may have good reasons to choose this solution. One common reason why companies may choose Dynamics 365 Field Service is that they are already using other Microsoft products and want to maintain a unified tech stack. While this may be a good reason in some cases, it's important to evaluate the actual performance and capabilities of the solution to ensure it meets your business needs.

On the other hand, ExpandIT Mobile Field Service is a powerful solution that offers several advantages over Dynamics 365 Field Service. One key advantage is its flexibility and customizability, which allows companies to tailor the solution to their specific needs and workflows. ExpandIT also offers robust offline capabilities, enabling field workers to continue working even when they don't have an internet connection. Another advantage is its intuitive user interface, which makes it easy for workers to learn and use the solution.

Furthermore, ExpandIT Mobile Field Service provides superior integrations with Business Central and hardware devices, such as GPS tracking, barcode scanners, and signature capture devices. This ensures that companies can leverage the full capabilities of their existing technology stack and easily integrate new technologies as needed.

Overall, while Dynamics 365 Field Service may be a suitable choice for some companies, those looking for a more flexible, customizable, and feature-rich solution would be better off choosing ExpandIT Mobile Field Service.