Microsoft Dynamics 365 Voice of the Customer – Reach Out and Engage Your Customers

Measure Satisfaction. Improve Customer Relationships. Gauge Customer Needs. The Voice of the Customer Solution for Dynamics 365 provides these capabilities, and so much more! Through the creation of surveys, connect with your customers to gain insight into how they rate your support; understand their needs to align with product offerings; measure feedback on conference attendance; gauge interest on topics; enlist product testers…the list is endless for how surveys can be utilized. Along with surveys, the Voice of the Customer solution enables you to measure the feedback which is returned and provides various functionalities for action to be taken.

This session will focus on the following:

The Ontario Chamber of Commerce has recognized WebSan Solutions for its commitment to delivering exceptional customer service. The company has been awarded the 2014 Ontario Business Achievement Award for Service Excellence.

Located in Toronto, WebSan Solutions provides software and IT solutions to businesses looking to measure and improve their performance. With over a decade of experience in Enterprise Software solutions, online business and financial accounting software, implementation and design, WebSan has become a prominent technology leader in their industry.

Committed to helping their clients get the most out of their software, WebSan offers their clients lifetime support and extensive training on the software they offer through 'WebSan University' (online course instruction) and free video tutorials.

"As a customer, you're more likely to return or make a repeat purchase when you've experienced first class customer service," says Allan O'Dette, President and CEO of the Ontario Chamber of Commerce. "It's because of WebSan's high quality customer service standards that they have experienced significant growth over the past few years, and also why they are a winner in this award category."

Today, the company's source of pride is being able to provide affordable, simple to use, capable business management software programs to companies who do not want to worry about complex and confusing IT infrastructure and just focus on their business. They even offer flexible financing terms to start-up companies in Ontario, which has helped many organizations get started without the heavy cash-flow burden.