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See his latest blogs here :

• The Perfect Enterprise Software Project : Myth or Reality?

• Is enterprise software for the small to medium business market truly safe and affordable?

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The foundations of ERP are found in manufacturing resource planning, traditionally used by companies which produced tangible goods in factories. The adoption of ERP and MRP systems was initially quite slow – management were content with the status quo and saw no reason to change what seemed to be working. However, the recession experienced in the late 1980s and early 1990s forced many companies to make a choice: Either find new ways of operating more efficiently and effectively, or go under. This created a massive boom in the ERP market, which lead to massive changes in the ways in which fundamental business operations were conducted, and those organizations that made it through the recession came out stronger.

North America is no longer the goods-producing collection of nations it once was and is instead dominated by service industries. However, many of the same problems that existed in manufacturing organizations twenty years ago still exist in these businesses: Lack of integration, inability to respond and take advantage of environmental change, time and money wasted on data entry and redundancies, and so on. Much like the recession twenty years ago, the economic downturn caused by the subprime mortgage crisis has forced many modern companies to find new ways of performing more effectively and efficiently.

This is the time to get ahead of the competition, and Microsoft Dynamics GP is the perfect solution for organizations looking for more than simple accounting and reporting features without high maintenance costs and complexity.

It’s that time of the year when many employee are taking time off to spend time with family.  Whatever holiday you celebrate, this is definitely the time of the year for family.  With employees out of the office, companies must track the amount of time taken by each employee.

Microsoft Dynamics GP has a number of vacation tracking options:

1. The Human Resources module has a Vacation Calendar option.  This presents a calendar view, with a listing of employees that have taken time off for each day.
2. The Canadian Payroll module makes Vacation Accruals every pay period.  Each employee has a vacation rate attached to them. With each pay cycle, automated accruals are made to each employee record to track the amount of vacation earned.  When vacation is taken, it comes out of this same pool of time earned.  Further, all the appropriate entries are made to the General Ledger with each transaction.

Adam MacIntosh is a Senior Project Manager at WebSan Solutions Inc with numerous Human Resources & Canadian Payroll implementations completed.

These days, everyone is throwing around buzz words like “Software as a Service” or “Hosted” or “Cloud”, but how do I really go about calculating the total cost of the solution and whether to choose “the Cloud” or on-premise (traditional) solutions?

There are a number of cost figures to include :

1.       License fee

2.       License fee for upgrades

3.       Maintenance costs

I get this question all the time from prospective Clients who are currently using Simply Accounting or Quickbooks: “We are growing significantly and need a more robust system, but I’m afraid of the complexity of a new system and the costs. How do I know when is the right time to make a move?”

I’ll address this in two parts :

1. Ease of Implementation of Dynamics GP
2. Feature comparison of Simply Accounting and Dynamics GP

Simplifying the Implementation of Dynamics GP

Dynamics GP is a robust financial management solution. Note that I did not use the term “Accounting system” because it is so much more than that. Dynamics GP has over 700 reports that come with the system, let alone the reports that you can customize on your own with tools such as Smartlist Builder or Report Writer.

Moving from Simply Accounting (or Quickbooks) can be done quite easily and without much time or expense. For example, to implement 5 users on Dynamics GP and convert your information from the legacy accounting software can take as little as a month and cost less than $30,000. If you choose to implement Dynamics GP hosted solutions, a single user can cost as little as $250/month.

The approach to convert Quickbooks or Simply Accounting to Dynamics GP is done using a refined project methodology and the results are reliable and repeatable. This makes your transition to Dynamics GP as painless as possible.

I’ve heard people say that Software as a service (SaaS) is the “best thing since life’s bread” and I’ve also heard others claim that it’s just the newest thing and it will pass.

The best analysis I’ve seen on the subject came from an associate of mine, Pat Gray, in his blog on “Cloud Computing for Mere Mortals”.

His analogy was that determining whether SaaS is right for your company is the same as making a “make/buy” decision when procuring product for a company. You have to take a look at the ENTIRE picture (cost, strategy, capabilities…) to determine the right course of action.

For instance, if I’m selling coffee, then I need to look at the costs of procuring it from the various sources out there, or is it more economical for me to purchase a coffee plantation in South America and make my own beans? If I’m not really in the business of managing coffee growers directly, then why don’t I focus on what I’m good at, the marketing and sale of coffee, rather than the actual manufacturing of it?

Dynamics GP vs. Hosted Dynamics GP

This is the same analysis I need to do when evaluating whether to purchase Dynamics GP or subscribe to Hosted (SaaS) Dynamics GP:

The world is changing…companies are looking more and more towards “the cloud” for their computing needs. It started with CRM systems, which some organizations consider “not business critical”, but now the cloud has encompassed full-blown Enterprise software and Microsoft Dynamics GP is no different.

So what is driving this trend towards Hosted solutions? Is it cost? Is it efficiency, or is it just a passing fad?

Aberdeen (c) reports recently released a study that highlighted the fact that the number of small to medium companies looking towards hosted solutions has increased substantially since 2009.

What’s driving organizations into the Cloud?

What I’ve found with my Clients and interactions with “soon to be” Clients is that cost is not the biggest driver pushing people into the Cloud. It’s strategy and focus. In other words, some organizations realize that their expertise does not lie with maintaining servers and upgrading system patches. They reserve those efforts for others while they remain laser-focused on growing their business effectively and efficiently. They let others worry about keeping their systems up to date and working properly…as they should.

When a company can find a “best of breed” accounting system like MS Dynamics GP available in the Cloud as a Hosted solution, then the decision is relatively simple. Microsoft has ingeniously developed a business model whereby their VARs (Value Added Resellers) can now offer Dynamics GP as a Hosted system. It’s quite competitively priced against other Cloud ERP systems (eg: NetSuite). Since Microsoft is still heavily investing R&D $’s in the future of MS Dynamics GP, the competition is going to struggle to keep up.

WebSan Solutions Inc. a Toronto-based Dynamics GP Partner is now a regular contributor on ERPSoftwareBlog.

Come check out our recent posts!

We've recently partnered with an organization that provides nothing but business intelligence tools for Dynamics GP, NAV and AX.

The fact that we've partnered with a BI company is, in itself, not all that remarkable. The remarkable piece is that we offer it as part of our Hosted Dynamics solution! It's very reasonably priced on a per user/month fee and works exactly like the on-premise solution!

Technology for business intelligence solutions have come a long way (MS Silverlight and Excel 2010) and Hosted Dynamics GP is bringing some serious capabilities to the table for business intelligence.

Not to say that the existing reporting tools in Dynamics GP aren't great (SQL reporting services, Smartlist Builder, Report Writer, Management Reporter), but to really take your organization to the next level, you'll want to take a serious look at a Business Intelligence tool.

I read an interesting article today from Aberdeen research. It went into great detail on what is really driving companies towards SaaS (Software as a Service)/Hosted ERP solutions vs. the traditional On-Premise solutions.

For the record, the number of companies installing On-Premise ERP solutions still far outweighs the number going live with a hosted solution, but that trend is slowly reversing itself.

The number one driver for implementing an ERP in the Small-to-Medium Business market is to reduce costs (no surprise there). Thus the number one impetus which would push a company to invest in ERP is finding an affordable solution at minimal risk. This is where the SaaS model fits in quite well.

SaaS total cost of ownership is less than On-Premise when you consider backups, hardware, IT staff, upgrades and service packs (bug fixes). A lot of companies are looking to outsource providers to host their ERP systems and take care of the "maintenance" of the system that their own staff would traditionally have to handle. The main cost considerations that drive the appeal of SaaS are :

• Lower total cost of ownership
• Reduces the cost and efforts of upgrades
• Lower up front costs
• Company has limited IT staff and no interest in hiring more
• Seeking the best fit solution to their business needs
• No emotional attachment to having it in-house
• Strategy to focus resources elsewhere

Because of these driving factors, the number of companies considering SaaS ERP has jumped 61% from 2009 to 2010 (source : Aberdeen SaaS ERP : Trends and Observations 2010).

Almost every single company I speak with today asks me about our hosting services for Dynamics GP. I think it's due to a few factors :

- The economy is forcing many companies to lean out costs in non-core areas. Maintaining IT equipment, backups, and  service pack upgrades are not exactly value-add for many organizations. Hosting your ERP system in the "Cloud" alleviates those responsibilities to a third party that you can hold accountable.

- Internet access is becoming more and more reliable every day. Every single prospective Client asks me about disaster recovery plans. The fact of the matter is that our ability to recover from a disaster is probably far better than any Client we have. One simple alternative a laptop with a battery and an internet stick from a mobile phone supplier. The odds are that our hosted system will be up...Clients just need a way to get onto the internet.

- The environment and sustainability is becoming more important every day. Did you know that subscribing to an ERP system, rather than installing it on your local server actually saves energy? All of our Clients' systems are shared on virtualized servers, thereby reducing electricity and the carbon footprint of the entire solution.

So there are some key benefits of looking to the "Cloud" for your ERP needs. If you think it's for you, don't hesitate to give us a ring.

There is much heated debate about CRM systems in the marketplace. Many companies have invested thousands, if not hundreds of thousands of dollars into a new CRM system that the sales reps won't touch with a 10-foot pole.

The funny irony is that all companies have customers and all companies have some way of keeping information in a spreadsheet or accounting system of who their customers are and some characteristics of that customer. So why is it so difficult for companies to make the quantum leap forward to formalize their CRM processes?

What companies need to keep in mind when looking to formalize their CRM practices with an investment in technology is that the technology should facilitate their sales process and improve key sales metrics like:

• suspect to lead close ratios
• sales revenue per rep
• more effective use of marketing $

We specialize in both Salesforce.com and MS Dynamics CRM. Both are very capable systems, but what makes the difference is how the system is implemented and how it is inculcated into the organization to maximize adoption of the new system.

Contact us if you're thinking about an investment in CRM and we can help!

I see a lot of Clients attempting various methodologies to research and find new software.

One of the great resources that I've recommended is : FindAccountingSoftware.com

This is a website whereby you can find objective, 3rd party information on many systems offered (there are many, believe me!). We've had numerous Clients find us through that website and they're quite happy with their selection of MS Dynamics GP and WebSan Solutions Inc.

Executives from all industries are keeping a close eye on the economy these days. While the Canadian economy seems to be recovering, there is no collective sigh of relief in the US.

So while some companies "hunker down" and reduce all expenses, leading companies are looking to invest in technology according to the following strategies (source Aberdeen© Reports):

• Streamline and accelerate processes to improve efficiency and productivity
• Standardize business processes
• Optimize the use of current capacity (both personnel and equipment)
• Provide visibility to business processes across functions and departments
• Modernize technology infrastructure and applications

In times of economic turmoil, those companies that invest now in preparation for a turnaround are more likely to outperform the competition after the recession is over.

Many companies are turning to "hosted" or SaaS (Software as a Service) solutions to reduce the capital expenditure typically required to purchase Enterprise software packages. Our strategy has been to support both implementation methodologies, On-Premise and Hosted. The Hosted solution can reduce a Client's investment by over 60% and accelerate the ROI dramatically.

The software acquired as a Hosted solution is identical to that of the On-Premise solution.

If you're interested in learning more, please feel free to contact us.

I encounter prospective Clients every day who ask me: why?

• Why do I need a new system?
• Why do I need to invest in new software?
• Why WebSan?

I cannot come up with "one-size-fits all" answer for everyone, but what I can tell you is the following:

• Companies that leverage Enterprise software to run their business see a significant improvement in their financial performance. This can manifest itself operationally in many ways, but typically it's a reduction in outstanding Receivables, growth in operating margin and lower overhead resources in the Finance and administration departments.
• According to a recent Aberdeen© report, best in class companies saw:
  • 22% reduction in operating costs
  • 20% reduction in administrative costs
  • 17% reduction in inventory
  • 19% improvement in complete and on-time delivery

Organizations are always looking to be more competitive and reduce costs. A solid investment in technology with the right Partner can make all the difference in the world.

WebSan Solutions Inc. is a Microsoft Dynamics Certified Partner specializing in MS Dynamics GP and Hosted MS Dynamics GP. Dynamics is a top-rated Enterprise software system that has over 40,000 installs in North America.

Contact us for inquiries.

Service calls can now be escalated to additional managerial levels. The Service Type Escalation window has been modified to include a new Manager Level field.  When a call is escalated, an e-mail to the technician's manager is sent.  This can now be sent to two additional levels of management directly above the technician's manager. One can specify the number of levels to e-mail, including:

• The manager of the technician on the service call
• The manager's manager
• The manager of the manager's manager

The Service Call Escalation window also now supports multiple technicians for each call.

Adam MacIntosh is the Senior Implementation Lead with WebSan Solutions Inc., a professional services consulting firm specializing in helping companies get the most out of their ERP systems and Supply Chains. You can contact Adam at This email address is being protected from spambots. You need JavaScript enabled to view it. or at 416-499-1235 ext. 213.

Users of US Payroll in Dynamics GP will love the new integration points from other modules within Dynamics GP.

One such integration point is with the Field Services module.  Direct & indirect labour postings that create Payroll transactions can be made in Service Call Management & Depot Management.  This integration allows for Payroll to captures the cost from the employee's pay code into the labor record in Field Service.

A Post to Payroll check box has been added to the Work Type Maintenance & Depot Station Maintenance windows that when selected, enters the value from the window's corresponding Pay Code field, representing an hourly pay code.

Field Services now allow the use of non-inventoried items.  Service Calls or POs can be entered for non-inventoried items representing labour, expenses or misc charges.  Preventative Maintenance events can even include non-inventoried items.  Contract Administration, Returns Management & Depot Management all now allow the use of non-inventoried items.

Adam MacIntosh is the Senior Implementation Lead with WebSan Solutions Inc., a professional services consulting firm specializing in helping companies get the most out of their ERP systems and Supply Chains. You can contact Adam at This email address is being protected from spambots. You need JavaScript enabled to view it. or at 416-499-1235 ext. 213.

The Service Management module now allows for processing of Kit Items.  When a kit item is entered in the Service Parts window, the kit's components are added automatically to the Service Line table; although, they can be deleted if necessary.  Note: the quantity ordered cannot be partially allocated.  Through the Service Management module, POs can now be created for kit component items on a service call.

Kits can also be entered in Returns Management, Preventative Maintenance, on Contract Lines, or on the Parts line for Depot Management Work Orders.

Adam MacIntosh is the Senior Implementation Lead with WebSan Solutions Inc., a professional services consulting firm specializing in helping companies get the most out of their ERP systems and Supply Chains. You can contact Adam at This email address is being protected from spambots. You need JavaScript enabled to view it. or at 416-4991235 ext. 213.